BFV Media Customer Support

Select a Payment Processor

We use several third party processors to handle our payments, so to be able to cancel your subscription we first need to determine the payment processor that you used to join the website. Please select the payment processor below.

  • Netbilling Support · Subscribed by Credit Card
    · Statement shows "BFV Media"
    Continue
  • CCBill Support · Subscribed by Credit Card
    · Statement shows CCBill
    Continue
  • WTS.com Support · Subscribed by ACH (Check)
    · Statement shows WTS, ACHDebit or ACHBill
    Continue
Contact Us

FAQ

Which company was I billed by?

  • In order to identify the company which processed your transaction please check your original signup confirmation e-mail for more information. Below you can find an overview of our billers with a link how to contact them.
  • If you subscribed by creditcard and your statement shows "BFV Media" visit Contact Us
  • If you subscribed by creditcard and your statement shows CCBill visit CCBill Support
  • If you subscribed by online check (wts, achdebit, achbill) visit ACHDebit

How do I cancel?

  • You can instantly cancel your membership online, but you first need to determine which payment processor you used to subscribe. We use several third party payment processors to accept payments, and you can easily find which processor you used to subscribe by checking your email that you received when you signed up. If you are still unsure which company processed your transction, please refer to the list below. The following names will appear on your statement.
  •  
  • If you subscribed by creditcard and your statement shows "BFV Media" visit Contact Us
  • If you subscribed by creditcard and your statement shows CCBill visit CCBill Support
  • If you subscribed by online check (wts, achdebit, achbill) visit ACHDebit

How can I update my credit card information?

  • Please contact the billing company that processed your payment. Use their online form to change your credit card number or update the expiration date on your current credit card in order to ensure your current membership is maintained.
  • If you subscribed by creditcard and your statement shows "BFV Media" visit Contact Us
  • If you subscribed by creditcard and your statement shows CCBill visit CCBill Support
  • If you subscribed by online check (wts, achdebit, achbill) visit ACHDebit

How often will I see charges?

  • Monthly memberships are billed at signup and every 30 days thereafter until cancelled. Trial memberships are billed at signup and are automatically upgraded to full monthly memberships unless cancelled within the trial period. Once converted to a full membership, they are automatically billed every 30 days until cancelled.

How do I know that my membership is cancelled?

  • When you cancel your membership, a confirmation e-mail is automatically sent to the e-mail that you used when you subscribed to the website. In some cases web based email such as Hotmail, Gmail or Yahoo occasionally mark confirmation e-mails as spam or junk. Be sure to check the spam/junk folders in order to ensure that the confirmation e-mail was received. If it still appears as though you have never received a membership cancellation e-mail, it might be because the e-mail address was mistyped upon sign-up. In this case please contact the payment processor that you used to subscribe to the website.
  •  
  • If you subscribed by creditcard and your statement shows "BFV Media" Contact Us
  • If you subscribed by creditcard and your statement shows CCBill visit CCBill Support
  • If you subscribed by online check (wts, achdebit, achbill) visit ACHDebit

I cancelled but am still seeing charges, why?

  • If you have received an e-mail confirmation confirming the cancellation of your membership yet are still being charged, please contact the billing company that you used to subscribe to the website so that they can more closely investigate the matter. Under normal circumstances, a membership cancellation automatically prevents any further billing. You might be a member of more than one of our websites, so please contact the billing company that you used to subscribe to the website.
  •  
  • If you subscribed by creditcard and your statement shows "BFV Media" visit Contact Us
  • If you subscribed by creditcard and your statement shows CCBill visit CCBill Support
  • If you subscribed by online check (wts, achdebit, achbill) visit ACHDebit

What if I lost my original email?

  • If you no longer have your original confirmation e-mail, you can refer to your credit card statement where you will find both a website for support as well as a toll-free number. You can also refer to the links below:
  • If you subscribed by creditcard and your statement shows "BFV Media" visit Contact Us
  • If you subscribed by creditcard and your statement shows CCBill visit CCBill Support
  • If you subscribed by online check (wts, achdebit, achbill) visit ACHDebit

How are trial memberships billed?

  • Our sites give you the option to try the site on a limited basis for three days for a special low price. If not cancelled within those three days trial memberships upgrade automatically and start to recur automatically every 30 days until cancelled.